Website Chatbot

Results you can expect

• Helps convert visitors into identified prospects
• Answers frequent questions without tying up your team
• Qualifies visitors before the first human contact
• Helps you never miss a request, even outside office hours

How it works

1. Give it your information. From your client area, choose its name, tone and welcome message, and describe your company: services, opening hours, address, frequently asked questions.
2. Adjust its appearance. Colour, position on screen and button text, with a preview and a test directly in your client area.
3. Install it on your website. Copy a short code snippet (standard website, WordPress or Google Tag Manager) and enter the addresses of your authorised websites. No access key to your account appears in the page.
4. Your visitors get an answer. The chatbot replies briefly, in the visitor’s language, without inventing information beyond what you have given it.
5. Interested visitors leave their contact details. When a visitor wants to be contacted, the chatbot offers them a form, with their consent. The contact arrives in the Contacts tab of your client area with their request and a qualification score based on the conversation, and in CRM Pipeline if you use it.

Use cases

• Sole trader: answer common questions about your services while you are in a meeting.
• Tradesperson: state your service area and lead times at any hour.
• Retailer: give opening hours, address and terms without answering the phone ten times.
• SME: welcome foreign visitors in their language.

Frequently asked questions

Does it answer from my documents?

No. It relies on the information entered in its settings. To answer from your documents, there is a separate module, the AI Document Assistant.

Can I deactivate it?

Yes, at any time from your client area. You can also generate a new code: the old one stops working immediately.

Can another website use my chatbot?

No. It only works on the website addresses you have authorised.

Which languages does it answer in?

In French by default, and in the visitor’s language if they write in another language.

Where can I find the contacts collected?

In the Contacts tab of the Chatbot page in your client area, with their request and score. If you use CRM Pipeline, they also appear there for sales follow-up. The form can be disabled at any time.